SBN: 978-0357026595 Book: BCOM10: Business Communication, Lehman+Dufrene. YOU MUST HAVE ACCESS TO THE BOOK!
PLEASE USE USA ENGLISH AND SENTENCES NEED TO. MAKE SINCE AND BE GRAMMATICALLY CORRECT!
Book: BCOM10: Business Communication, Lehman+Dufrene.
YOU MUST HAVE ACCESS TO THE BOOK!
Refer to your textbook for answers, unless the question specifically asks for your own experience or interpretation. Using professional sentence structure and grammar, answer the following questions in a detailed paragraph (more than three sentences). Be sure to answer all parts of each question. (Each question is worth 5 points – 3 points for correctness of the answer and 2 points for professional and grammatically correct writing.)
- Frequent channels for delivering business communication include written, electronic, and face-to-face means. List two criteria the book suggests using in selecting the appropriate channel for delivering bad news.
- What are the five steps for writing an effective bad-news message?
- What three functions does the first paragraph of a bad-news message serve? Does “I am responding to your letter of the 25th” accomplish both of these functions? Explain.
- Discuss how a counterproposal and implication can be used to de-emphasize the bad-news statement to assist a communicator in achieving the human relations goal of business communication.
- What objectives should the final paragraph of a bad-news message accomplish? Should the closing sentence apologize for action taken, why or why not? Should it refer to the statement of refusal to achieve unity? Explain.
- Discuss the legal implications involved in writing credit refusals.
- Identify four elements that make criticism “constructive.”
- Saying “no” is not difficult; the challenge is to do so while protecting goodwill. Explain the rationale and significance of this statement.
- Daniel Pelling, a driver for Atwood Corp., sent the following email to the firm’s suggestion box: “Our manager informed us that you were looking for inexpensive ways of rewarding people who receive the employee-of-the-month award. I believe you should give that person the week off with pay. You’re going to pay the person anyway and the rest of us will work just a little harder to cover for that person.” As the chief executive officer, write an email message to Daniel Pelling rejecting his idea. Although you applaud his willingness to work a little harder, you are not sure that all employees would share his commitment. In addition, your human resources director pointed out that many employees work in unique jobs where vacation time must be planned in advance to keep the business operating efficiently.
- Employees have requested the construction of a video/computer lounge where employees can relax and check on personal email and computer work during their breaks. Write a short memo denying this request. Consider a counterproposal or alternative idea to the employees’ request.