Recently, a major hot beverage retail competitor established an order entry system whereby customers can place orders on a mobile app in advance of arriving at the retail outlet. As a team of Information Systems Analysts you feel that your organization has the capacity to develop a similar system for your company. Your mission is to:
- Describe the current data flow process for a walk-in customer placing an order.
- Describe the data flow process for a mobile order that will be picked up at a drive-thru window.
- Describe the advantages and benefits of the new process you are proposing.
Your team also needs to evaluate whether your company has the right talent to build this new system.
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As a team, develop a list of technology and process skills that the new project evaluation team should have to complete their tasks.