Assignment 1. 1 Communication Process Model 1. 1 Communication Process Model A misunderstanding I experienced communicating with a co-worker at work. Misunderstanding 1 Who was the sender? Myself Who was the receiver? Another co-worker What was the message? Was to lack and inspect the Air plane lack system that holds the cargo pallets. What channel was used to send the message? Verbal face to face communication What was the misunderstanding that occurred? Coworker didn’t understood my instructions because of the commotion, loudness and the amount of cargo that need to be loaded as we were doing everything fast and there was not enough time.
How could the misunderstanding have been avoided? We should have had a time to stop and listen to each other to convey the message. Cite meaningful understanding rather than a general or less material misunderstanding. Use business- or work-related examples. Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth. 1. What did you learn about the communication process from this activity? What I learned from this activity was that the when communicating to someone the process is not as easy as it looks when relaying the message to a received correctly.
My position was to stop and ask the coworker to just regroup to have meeting which allowed me to tell him to correct any problems or issue that he can make when inspecting the lacks as this is critical to an aircraft can cause a major problems. It also give me understanding that when you give directions as to what and how something works you need to send a message clearly to a receiver. The coworker because of the time and commotion he did not inspected and didn’t receive my message clearly. The communication needed more time an understanding. 2.
What seemed to be the main causes of the misunderstandings? The main cause of the misunderstanding was all the commotion in the ramp where all aircrafts are park as we have many people assigned to a plane. Neither one of us took the time to stop and listen to each other which created difficulties to the loading of the aircraft. At the end we came to a conclusion that we needed to communicate more within the employees and management to have a meeting or PCM every morning before everything start to have a communication process and eliminated a great deal of problems and misunderstandings.
Misunderstanding 2 Who was the sender? Manager Who was the receiver? Myself What was the message? Promotion with same schedule. What channel was used to send the message? Verbal communication What was the misunderstanding that occurred? That I was being promoted to lead loader but would still need to have to work on the weekends as many departures took place, but as I had spoke to him before I need it the weekends off for my Family. How could the misunderstanding have been avoided?
My Manager did not quite understand my point. He also needed to explain his communication more clearly. 1. What did you learn about the communication process from this activity? This activity taught me that people need to communicate properly and clearly. I was promoted to lead loader from just coordination of loading since I was the last person to be promoted then, discovered that I was expected to keep working on the weekends so other team could schedule off. 2.
What seemed to be the main causes of the misunderstandings? The main cause of the misunderstanding was management communication was not clear to me since before I had asked for the weekends off to be with my family even dough I was being promoted. It took me more talks with HR and upper management to resolve this issue. The problem could have been avoided if manager could have been more clearer and explain why he wanted me to work on the weekends this could have avoided me to talk to other upper managers
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