Frequently Asked Questions
Frequently Asked Questions: How do I order a paper from Success Essays?
Frequently Asked Questions: We take care not only of your academic success, but also of your experience with us. That’s why we have made the process of placing your order as easy and fast as possible—usually, it takes no more than 2-3 minutes.
Let’s have a closer look at the simple steps you need to go through for submitting your order:
- Fill in the order form. Be sure to include specific instructions regarding your paper and to upload any of the required materials. If you have any questions while specifying your paper’s information, just click on the info sign at the end of every field name and you will see a detailed tip on what exact information is required.
- Proceed with the payment. After you are through with the order form, you will need to make a payment via a preferable system. Right after that, you will be automatically provided with your personal order page where you can track your order’s progress, provide additional requirements, and send messages to your writer or support manager.
- A personal writer is assigned to your order. Our qualified staff will choose the most suitable writer whose skills and experience match your field of study and paper’s details. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.
- Your paper is completed and delivered to your personal order page.When the writer finishes your paper, it is delivered to your personal order page as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the “Approve” button in the “Files” tab of your personal order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with a new deadline for the writer (be sure to check more information about this in our revision policy).You can check how easy the process is by going to the order page and submitting your paper details right now.
When will my order be assigned to the writer?
We start searching for a writer who suits your order best immediately after you place an order. As a rule, the writer will be assigned to work on your paper in one hour. Sometimes the search can take us several hours, and up to several days in exceptional cases. It can also happen that the writers from the category you’ve ordered are not available at the moment. In this case, we will propose you a writer from a lower category and will charge you back the fee billed earlier for the paid option of choosing a writer’s category.
You can always check the status of your order on your personal order page.
What does a complex assignment mean?
If your assignment requires special knowledge from a writer, we consider it to be complex. In this case, we will have to find a narrow-field specialist, whose service costs more than average, and this means we will have to charge you up to 20% of the initial price of your order. Papers on disciplines like finance, architecture, engineering, IT, chemistry, physics, and some others are considered complex, and you will have the corresponding note under the field with the discipline when you fill in the form. Our support team will also examine your order if you’ve selected the “Other” discipline, and if our managers find your assignment too tricky, you can also be charged up to 20%.
Did you receive my payment?
In case of a successful first payment, you will get an email from our service that from now on you have a personal order page where you can contact your writer and monitor the progress of your order.
The statuses of your new orders will be mentioned on your personal page. When the payment is made, the status of your order should change. If the status hasn’t changed, please contact our support team.
In case you paid for additional options, you will only get the notification from the payment system.
Is it ethical to receive your help with my assignments?
We offer original model papers that can be used legally in a number of ways if properly referenced:
- As a source of arguments or ideas for your own research
- As a source of additional understanding of the subject
- Direct citing
Nonetheless, check your college’s/university’s policies, including their definition of plagiarism and paraphrasing before using our services. Make conscious decisions in regards to your education.
Who is my writer? How can I communicate with him/her?
We work with writers from all over the world. We hire them with the help of complex tests in English and in the disciplines they will cover. We also verify the IDs of our writers to be sure that our experts have a master’s or a PhD degree. We conduct training sessions for our writers on formatting and different aspects of academic writing as well. This is how we can be sure of the proficiency of our specialists.
On your personal account page, you will get a possibility to communicate with your writer with the help of a special messenger. You will receive notifications via email when you get new messages, but we recommend you to check your personal page from time to time in order not to miss an important message from your writer.
Why are there several categories of writers? What does each of them mean?
“Best available” is a free writer we choose for your paper according to the professional expertise of our writers and the level of difficulty of your paper.
If you want to hire an expert with the best rating from the other customers, choose the “advanced writers” category. Then, we will assign you a writer among those who have been working with us long enough and are good enough to get only good reviews from clients. An additional guarantee of high quality in the form of the experience with previous customers will cost you 25% of the initial price of your order.
By the ENL category of writers we mean the native speakers. Confidence in the highest quality of your paper will cost you 30% of the initial price.
We evaluate our writers on a regular basis to make sure they deliver quality papers that correspond to their category. Thus, some of them may be transferred from the “Best available” category to “Advanced” and vice versa. Once a writer completes an order, our real-time rating system updates his or her score. That’s why a writer you worked with before may belong to a different category.
What is a samples service?
If you want to be 100% sure that we’ve assigned you the best writer who perfectly corresponds to the requirements of your paper, you can order his or her samples. The samples are three randomly generated pages from the orders previously completed by this writer. These pages will help you evaluate the style and the quality of writing of the specialist assigned to you. This option also gives you arguments to change the writer we assigned to you within 2 hours if you think our choice is inappropriate. You can change the writer no more than 3 times for one order. The samples option costs $5.
What is a free inquiry?
This is a useful tool if you know your requirements are high and you want to be sure we will find a writer able to fulfill your task on time. Tell us the details of your paper and submit an order without paying. You will have to pay only when we are be absolutely sure we have the best writer for your order.
Do you provide an editing or proofreading service?
We don’t have these options as a separate service.
However, we will not abandon the paper we composed for you if there is anything you want to change in it. For example, if you’ve approved your paper, the 7-day period for a free revision has passed, and you understand that you need your order to be revised, we can propose you to use the paid option of minor or major revision. The fee is charged depending on the deadline, the number of pages, and the number of changes to be made.
What is a progressive delivery and how does it work?
It is a service of delivering your paper in parts that would be especially useful if you’ve ordered a big assignment like a thesis or a dissertation. You can also pay for such order in installments. The service costs 10% of your initial order price and gives significant benefits.
With a progressive delivery, you maintain a closer contact with your writer and you’re able to give feedback on each part before the writer starts working on the next one. In such a manner, you can be sure your paper will fully correspond to your requirements, as you will be able to review each fragment separately. With this option, you will not waste your time, as the writer will be able to work on the next part of your assignment taking into account your comments on the previous piece of writing.
Can my paper be delivered earlier?
Yes. Before a writer is assigned to work on your paper, you can amend your order and change the deadline. When you do this, you will get a link to the payment system. The extra fee will be equal to the price for the narrower time frame minus the price you’ve already paid for the broader time frame when you submitted your initial order.
If the writer has already been assigned to your paper, our support staff will have to find out whether he or she is able to complete the paper within the new deadline. If the writer agrees to the shortening of the deadline, you will be charged with an extra fee, which is calculated according to the system above.
What is a revision?
If your paper needs some changes, you can apply for a free revision. For this, you should ask your writer to make a revision, stating the exact number of hours you can give for this task. If you think the level of your writer is not sufficient, you can ask for a revision from another writer. For this, you will have to communicate with our support team. Please note that we might need up to 12 hours to find you a new writer to work on your paper. To find out more, check our revision policy.