Manager’s Hot Seat #7: “Listening Skills: Yeah, Whatever”
View the above Manager’s Hot Seat available in the Course Documents tab, read and work through all tabs (Profiles, References, Scenario, Dossier).
Profiles: Pilar Grimault – Manager, Miguel Valentino is the employee who is called into Pilar’s office regarding client complaint Harassment
References: The Communication Process, Active Listening Processes, Communication Networds, IP
Scenario: View the Meeting video, afterthoughts, assessment
Dossier: Emails and Letters, Voicemail message to Miguel harassment, etc