Describe three businesses that have won your customer loyalty – places you enjoy doing business and are likely to remain a customer. What, specifically, causes you to give them your loyalty?
Then, visit the web site of two of the following corporations mentioned in your chapter reading assignment for Lesson 1 known for their customer loyalty:
- Wegman’s Food Markets
- Edward Jones
- The Container Store
- Southwest Airlines
Share with the class three examples of what they do according to what you found as a result of your Web surfing