Describe three businesses that have won your customer loyalty – places you enjoy doing business and are likely to remain a customer. What, specifically, causes you to give them your loyalty?
Then, visit the web site of two of the following corporations mentioned in your chapter reading assignment for Lesson 1 known for their customer loyalty:
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- Wegman’s Food Markets
- REI
- Edward Jones
- The Container Store
- Marriott
- Nordstrom’s
- FedEx
- Zappos
- Costco
- Southwest Airlines
Share with the class three examples of what they do according to what you found as a result of your Web surfing
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