Hi, need to submit a 1000 words paper on the topic The Services of Cleveland Clinic.
A few of its innovations comprise establishing the world’s first heart transplant by implanting an artificial heart and developing the first computerised information registry on cardiac diagnosis among others. Furthermore, Cleveland remained much committed to maintaining excellent team culture with outstanding administrative and interactive abilities (Porter and Teisberg 1-23).
Where Cleveland Clinic Made Most Progress? Most of the progress of Cleveland was concentrated on the area of the health system, organisational structure, patient satisfaction and information technology. In order to enhance the health system, Dr. Cosgrove, the CEO of the Clinic has started to rationalise the healthcare services across the system. The objective was to deliver appropriate care at the right place for each patient. As a part of rationalisation, several activities were undertaken, for example, obstetrics was shifted to community hospitals and psychiatry facilities were focused on one community area among others. Furthermore, Cleveland also improved the health system by increasing constancy and incorporation of care paths and by developing a common medical recoding system (Porter and Teisberg 1-23).
Specially mentioning, the organisational structure of Cleveland has also improved considerably. In the year 2007, Dr. Cosgrove has reorganised every healthcare service by establishing new units. The creation of every unit encompasses allocating respective leadership teams and a set of mutual performance outcome measures. By the end of the year 2007, there were about nine new healthcare delivery units for Cleveland (Porter and Teisberg 1-23).
The increased focus of patient satisfaction inferred high attention towards the experience of every patient regarding the services delivered. Cleveland has enhanced the service experience, gathered information on patients’ requirements in terms of delay times, physical facilities, employee politeness, better communication and better management of pain. Ultimately, Cleveland has also improved information technology for making better performance.
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