After thoroughly researching your nursing home on the Medicare Nursing Home Compare website, discuss the demographics of the nursing home (e.g., ownership, location, etc.). Address the reported customer complaints (e.g., nature of complaint, validity of complaint, etc.). Was the complaint validated by noncompliance of regulation or policy? What would you do to correct these complaints? Finally, how do you compare these customer complaints with the nursing homes’ survey deficiencies?
This is an opportunity for you to explore the practical application of quality research in healthcare. I encourage you to respond in first person, share personal experiences, and ask questions to further develop your understanding of quality performance and value in healthcare.