Imagine that the wireless operations team has identified an issue related to the reliability and performance of the wireless network. After careful observation, you have noted that the AP interface pointing to the wired network is performing inconsistently and there is a significant slowdown on Voice over WLAN when the port is operational. Propose the main steps that you would take in the troubleshooting process and discuss the tools that would help you achieve a solution. Choose the tool you believe to be the most useful in this troubleshooting process and justify your choice.
From Part 1 of this discussion, suggest the main steps that you would take to ensure that Wireless LAN components are not compromised in the troubleshooting process as a result of this security issue. Provide a rationale to support your response.